Returns and Refunds
At Your Heavenly Home, we hope you love your order as much as we do but for any reason you wish to return your purchase please return it to us in an unused/undamaged condition in original packaging with the protective packaging within 14 days for an exchange or full refund excluding postage costs.
Damaged items
If part of your order arrives damaged, please contact us via email as soon as possible and please provide:
- Your order number
- A photo of the damaged item
- A photo of the original packaging for us to claim back from the carrier.
we will send a replacement out to you if you wish or we will offer a full refund. this has to be done within 48 hours of you receiving your order.
we advise using an insured registered delivery service and keep the receipt as we cannot accept liability of lost goods or that are damaged in transit. we are unable to process your return if unwanted goods are returned to us damaged.
You are required to pay the return postage unless the item received was damaged.